1. Data we collect

Loomvexa collects information needed to operate our online apparel store, process orders, provide support, and improve our website. This may include your name, email address, phone number, billing and shipping address, order details, product selections, account information, support messages, IP address, device/browser data, cookies, and website interaction data.

Payment information is processed by third-party payment providers. Loomvexa does not store full card numbers on our website.

2. How we use your information

• Process, fulfill, and deliver orders.
• Provide order updates, tracking, customer support, returns/RMA handling, and service messages.
• Detect fraud, protect our website, and maintain security.
• Comply with tax, accounting, payment, legal, and regulatory obligations.
• Improve our website, product selection, size guidance, and customer experience.
• Send marketing emails only where permitted or with your consent; you may unsubscribe at any time.

3. Cookies and analytics

We may use necessary cookies for cart/session functionality and optional analytics or marketing technologies to understand site performance. Your browser may allow you to block or delete cookies. Some store functions, including cart and checkout, may not work correctly without necessary cookies.

4. Sharing and service providers

We share information only as needed with payment processors, fulfillment and print partners, shipping carriers, IT/hosting providers, analytics tools, customer support tools, professional advisors, or authorities when legally required. These providers may process information on our behalf to complete your order or provide services.

5. International transfers

Because ecommerce fulfillment, hosting, payment, and shipping services may operate in different countries, your information may be processed outside your country of residence. Where required, we use appropriate safeguards for cross-border processing.

6. Retention and security

We retain order and account information only as long as needed for business, tax, legal, dispute, fraud prevention, and customer support purposes. We use reasonable technical and organizational security measures, but no online system is 100% secure.

7. Your privacy rights

Depending on your location, you may request access, correction, deletion, restriction, portability, or objection to certain processing. You may also withdraw consent for marketing communications. To submit a privacy request, contact us at support@loomvexa.com.

8. Children and third-party links

Our website is not directed to children under 13 or the local minimum age. Our site may link to third-party websites; we are not responsible for their privacy practices.

9. Updates

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the effective date above.